Menu
-->![Mac Mac](/uploads/1/3/4/0/134073187/192204722.jpg)
On Microsoft Intune MDM-managed devices, sometimes app installations can fail. When these app installs fail, it can be challenging to understand the failure reason or troubleshoot the issue. Microsoft Intune provides app installation failure details that allow help desk operators and Intune administrators to view app information to address user help requests. The troubleshooting pane within Intune provides failure details, including details about managed apps on a user's device. Details about the end-to-end lifecycle of an app are provided under each individual device in the Managed Apps pane. You can view installation issues, such as when the app was created, modified, targeted, and delivered to a device.
Apple’s software is not immune to problems. They may not be as big or as frequent as those experienced by users on other platforms but they exist nevertheless. If you’re trying to update or install apps but the update refuses to start or you have stuck downloads in the Mac App Store, then try the following fixes. Cancel and restart.
Note
- Either way, an up to date Mac not only is a good quick fix but it also eliminates old software from your troubleshooting steps. I was recently experiencing some heavy crashing on an OS X 10.7.4 Mac. For some reason, any time I would try to use Quick Look, the Finder would crash. Most apps would crash on launch - it was incredibly frustrating!
- When you purchase an app from the Mac App Store, it normally downloads and installs exactly as expected. Ted Landau explains.
For specific app installation error code information, see Intune app installation error reference.
App troubleshooting details
Intune provides app troubleshooting details based on the apps installed on a specific user's device.
- Sign in to the Microsoft Endpoint Manager admin center.
- Select Troubleshoot + support.
- Click Select user to select a user to troubleshoot. The Select users pane will be displayed.
- Select a user by typing the name or email address. Click Select at the bottom of the pane. The troubleshooting information for the user is displayed in the Troubleshoot pane.
- Select the device that you want to troubleshoot from the Devices list.
- Select Managed Apps Digg reader mac app. from selected device pane. A list of managed apps is displayed.
- Select an app from the list where Installation Status indicates a failure.The same app could be assigned to multiple groups but with different intended actions (intents) for the app. For instance, a resolved intent for an app will show excluded if the app is excluded for a user during app assignment. For more information, see How conflicts between app intents are resolved.
If an installation failure occurs for a required app, either you or your helpdesk will be able to sync the device and retry the app install.
The app installation error details will indicate the problem. https://cleverselect844.weebly.com/blog/hdr-mac-app-store. You can use these details to determine the best action to take to resolve the problem. For more information about troubleshooting app installation issues, see Android app installation errors and iOS app installation errors.
Note
You can also access the troubleshooting pane by pointing your browser to: https://aka.ms/intunetroubleshooting.
User Group targeted app installation does not reach device
The following actions should be considered when you have problems installing apps:
- If the app does not display in the Company Portal, ensure the app is deployed with Available intent and that the user is accessing the Company Portal with the device type supported by the app.
- For Windows BYOD devices, the user needs to add a Work account to the device.
- Check if the user is over the AAD device limit:
- Navigate to Azure Active Directory Device Settings.
- Make note of the value set for Maximum devices per user.
- Navigate to Azure Active Directory Users.
- Select the affected user and click Devices.
- If user is over the set limit then delete any stale records that are no longer needed.
- For iOS/iPadOS DEP devices, ensure that the user is listed as Enrolled by User in Intune Device Overview pane. If it shows NA, then deploy a config policy for the Intune Company Portal. For more information, see Configure the Company Portal app.
Win32 app installation troubleshooting
Select the Win32 app that was deployed using the Intune management extension. You can select the Collect logs option when your Win32 app installation fails.
Important
The Collect logs option will not be enabled when the Win32 app has been successfully installed on the device.
Before you can collect Win32 app log information, the Intune management extension must be installed on the Windows client. The Intune management extension is installed when a PowerShell script or a Win32 app is deployed to a user or device security group. For more information, see Intune Management extension - Prerequisites.
Collect log file
To collect your Win32 app installation logs, first follow the steps provided in the section App troubleshooting details. Then, continue with the following steps:
- Click the Collect logs option on the Installation details pane.
- Provide file paths with log file names to begin the log file collection process and click OK.NoteLog collection will take less than two hours. Supported file types: .log,.txt,.dmp,.cab,.zip,.xml,.evtx, and.evtl. A maximum of 25 file paths are allowed.
- Once the log files have been collected, you can select the logs link to download the log files.NoteA notification will be displayed indicating the success of the app log collection.
Win32 log collection requirements
There are specific requirements that must be followed to collect log files:
- You must specify the complete log file path.
- You can specify environment variables for log collection, such as the following:
%PROGRAMFILES%, %PROGRAMDATA% %PUBLIC%, %WINDIR%, %TEMP%, %TMP% - Only exact file extensions are allowed, such as:
.log,.txt,.dmp,.cab,.zip,.xml - The maximum log file to upload is 60 MB or 25 files, whichever occurs first.
- Win32 app install log collection is enabled for apps that meet the required, available, and uninstall app assignment intent.
- Stored logs are encrypted to protect any personal identifiable information contained in the logs.
- While opening support tickets for Win32 app failures, attach the related failure logs using the steps provided above.
App types supported on ARM64 devices
App types that are supported on ARM64 devices include the following: Install linkedin app.
- Web apps that do not require a managed browser to open.
- Microsoft Store for Business apps or Windows Universal LOB apps (
.appx
) with any of the following combination ofTargetDeviceFamily
andProcessorArchitectures
elements:TargetDeviceFamily
includes Desktop apps, Universal apps and Windows8x apps. Windows8x apps apply only as Online Microsoft Store for Business apps.ProcessorArchitecture
includes x86 apps, ARM apps, ARM64 apps, and neutral apps.
- Windows Store apps
- Mobile MSI LOB apps
- Win32 apps with the requirement rule of 32-bit.
- Windows Office click-to-run apps if 32-bit or x86 architecture is selected.
Note
To better recognize ARM64 apps in the Company Portal, consider adding ARM64 to the name of your ARM64 apps.
Troubleshooting apps from the Microsoft Store
The information in the topic Troubleshooting packaging, deployment, and query of Microsoft Store apps helps you troubleshoot common problems you might encounter when installing apps from the Microsoft Store, whether by using Intune, or by any other means.
App troubleshooting resources
Next steps
- For additional Intune troubleshooting information, see Use the troubleshooting portal to help users at your company.
- Learn about any known issues in Microsoft Intune. For more information, see Intune Customer Success.
- Need extra help? See How to get support in Microsoft Endpoint Manager.
This short article explains what you can do when you encounter the “The macOS installation couldn’t be completed” error message.
The error message says:
“If you continue having a problem installing macOS, the installation log may help you diagnose the problem. To save the log, click Save log. To start installing macOS again, click Restart. To start up your computer using a different disk, choose Startup Disk from the Utilities menu.” See the image below:
The error message has four options: Shut Down, Restart, Save Log and View Log. It is highly likely that restarting your computer will produce the same error message.
Updating your Mac is usually very simple process. However, in some cases, you may encounter errors like this one. Please note that it has been reported that this issue may occur even when no upgrade or update is initiated. Your Mac stuck in the middle of a macOS update and your Mac will not start up? Here is how you can fix it:
Note that before trying anything, you may want to backup your device.
Fix:
The first thing you should try is to start your Mac in safe mode. You can do so easily: Simply restart your computer and as soon as your computer begins restarting, press and hold the Shift key, until you see the Apple logo. This will put your computer in safe more. Try to update or upgrade your Mac now. If this does not work, read on.
The next thing you should try is to start up your Mac using Startup Manager. Here is how:
![Mac Mac](/uploads/1/3/4/0/134073187/192204722.jpg)
- Turn off your Mac
- Turn on your Mac
- Immediately after turning on your Mac, press and hold the Option (alt) key
- You will see the Startup Manager popup, now you can release the Option key
- Select your regular/standard (usually Macintosh HD) disk and click the arrow icon under it and hit Enter.
If you are still having this issue, try repairing your disk. Here is how:
- Restart your Mac, and while your computer restarting, immediately press and hold the Command and R keys until you see the Apple logo, then you can release the keys.
- macOS Utilities will launch
- Select Disk Utility and click Continue
- Run First Aid.
- If First Aid says the Disk is OK, then, on your computer, go to System Preferences> Users & Groups> and click the Login Items tab, if you see any third party apps there, click the minus icon and remove them. And try again.
If nothing above helps, follow the steps below:
- Depending on the macOS version you are trying to install, try using the macOS combo update. These update files are available on Apple websites. They are big files so it will take times to download and install.
- Locate the macOS combo update (you can find the downloads here)
and Click Download - Once the download is completed, double click to run and to see if this completes the installation.
If you are still having problems try this.
Mac Install App As Admin
- Power off your Mac.
- Power on your Mac and immediately press and hold Command (⌘)-R (see also: How To Back Up Your Mac That Won’t Boot)
- Release the keys when you see the Apple logo or a spinning globe icon
- You will see the macOS utilities window
- Select “Reinstall macOS“. This will install the latest macOS that was installed on your Mac. And click Continue and follow the onscreen instructions. See also: Reinstall Mac OS